New Jersey Mortuary Science Practice Exam

Before showing actual caskets or outer burial containers, when should the CPL/OBCPL be provided to the consumer?

1. After the funeral service

2. Before the arrangements conference

3. Before showing the actual caskets/containers

4. At the time of death

The correct answer is: Before showing the actual caskets/containers

Providing the Consumer Price List (CPL) or Outer Burial Container Price List (OBCPL) before showing actual caskets or outer burial containers is essential to ensure transparency and compliance with regulations governing funeral services. This practice allows consumers to have all pertinent pricing information upfront, enabling them to make informed decisions about the products they are considering. By presenting the CPL/OBCPL prior to displaying caskets or containers, funeral directors adhere to the Federal Trade Commission's Funeral Rule, which mandates that consumers must be informed of pricing before being shown specific merchandise. This protects the consumer's right to be aware of costs associated with their choices, helping establish trust and guiding them through the often emotional and overwhelming process of planning a funeral. The focus is on giving consumers the opportunity to understand the range of costs and options available, fostering an environment where they can engage in meaningful discussions about their needs and preferences without feeling pressured by visual displays of products. This procedure is an integral part of ethical practice in the mortuary profession, emphasizing respect for the decision-making process of the consumer.