New Jersey Mortuary Science Practice Exam

Which of the following statements regarding the Statement of Goods and Services is true?

1. It includes a refund policy

2. It includes the reasons for required items

3. It must be printed in color

4. It is optional for preneed arrangements

The correct answer is: It includes the reasons for required items

The Statement of Goods and Services is a crucial document in the funeral service industry, and one of its primary purposes is to provide transparency to consumers regarding the costs and reasoning behind specific items and services. When a funeral home prepares this statement, it must include details about required items, which are the essential elements needed for the service, allowing families to understand why certain items are necessary. This characteristic of the Statement of Goods and Services supports informed decision-making by consumers, ensuring they are fully aware of what they are purchasing and why these items are pertinent to the funeral process. In contrast, while a refund policy is an important aspect of many services, it is not a mandatory component of the Statement of Goods and Services. The document also does not have a requirement for color printing; it can be presented in black and white. Lastly, regarding preneed arrangements, while the Statement of Goods and Services is highly recommended for full transparency, it is not necessarily optional in all circumstances, particularly as the regulatory framework surrounding preneed agreements can impose certain requirements for documentation.