New Jersey Mortuary Science Practice Exam

Which of the following statements is true regarding who can quote prices to families?

1. Only directors can quote prices

2. Office staff members can quote prices

3. Both directors and interns can quote prices

4. Only interns can quote prices

The correct answer is: Both directors and interns can quote prices

The statement that both directors and interns can quote prices to families is accurate because both roles have received training and guidance regarding pricing and service options. Directors are typically fully licensed and knowledgeable about the costs associated with various services and products offered by the funeral home, allowing them to provide comprehensive and accurate information to families. Interns, while still in training, are often permitted to quote prices under the supervision of licensed directors. This practice helps interns gain practical experience and enhances their understanding of the business while ensuring that families receive accurate pricing. Allowing both directors and interns to quote prices ensures that families can access important information about services while facilitating a smoother communication process within the funeral home. This collaborative approach promotes a supportive environment where interns can learn the intricacies of funeral service management, including how to handle price inquiries appropriately. However, office staff members who may not have the required training or licensing generally should not quote prices, as they may lack the comprehensive knowledge necessary to provide accurate information. Similarly, allowing only interns to quote prices would be inadequate, as it does not leverage the expertise of licensed directors.